With our Flip Insurance mobile app, we’ve made claiming as painless as possible to help you have your claim approved and get cash in your pocket.
Your insurance needs are unique, and so is your claim journey. Whether you’re claiming under Flip Roaming, Flip Kids or Flip Active, we’ll guide you through the process efficiently.
We know your time is precious and that you won't want to waste time on claims that won’t be covered. Our app instantly verifies whether your cover was active at the time of the accident.
We want to approve your claim. So, in our app you’ll find clear instructions on the evidence needed to process your claim and how to directly upload photos to support your claim.
We take your privacy and security seriously. Our app is encrypted to give you the confidence to know that your personal information and claim details are secure.
No need to re-submit additional claims for an accident you've already reported. Easily submit additional claims related to a previous accident without having to recount the details all over again.
Life is busy, and we understand that. That’s why you can save and resume your claim drafts. ‘Come and go’ as you please, without losing any progress.
You can use your cash however you like.
Here’s a list of some of the things people generally spend their money on when they get injured:
No. With Flip accidental injury insurance, you’re covered for a range of accidental injuries that happen while your insurance is active.
This means you’re not covered for anything that happens before your insurance starts or after it ends.
To see when your insurance starts or ends, head to your Flip Dashboard and look for your Certificate of Insurance.
When you submit your claim, you’ll need to provide proof of your accident and injuries, including where and when they happened.
Flip accidental injury insurance covers injuries caused by accidents. Illnesses, health conditions, or injuries not caused by accidents aren’t covered.
Once your claim is approved, we’ll organise the cash straight away. Whilst we hope the money gets to you ASAP, this can depend on your bank and business hours.
We’ll never take more than 5 business days to send your cash once your claim is approved.
We're so sorry to hear that. Please contact our helpful team so we can kick-start the process for you.
A Registered Doctor is a medical practitioner who is registered or licensed to practise medicine or dentistry by the relevant licensing body in the country where they are practising.
Examples of professionals who would be considered a Registered Doctor include general practitioners, surgeons and emergency department doctors. Physiotherapists are not Registered Doctors.
Once we’ve paid you $50,000 in cash payouts for Flip Active or Kids, or $70,000 for Flip Roaming, your insurance will end and you won’t be able to buy further cover under Flip’s insurance product range.